Pharmacy Finder FAQs

What is RxLocal Pharmacy Finder?

  • Pharmacy Finder is a no-cost web platform for community pharmacies to highlight the services that differentiate them from large national chains and mail order pharmacies. Additionally, this platform allows pharmacies to receive more comprehensive patient reviews.

What is a Participating Pharmacy?

  • A pharmacy is in “Participating” status when they have claimed their pharmacy through our verification process on Pharmacy Finder and also confirmed their services and capabilities by completing the Services section. Participating Pharmacies are listed first on the website.

Why should I claim my pharmacy?

  • Claiming your location boosts your online SEO (search engine optimization), which generates more patient traffic. The more locations claimed, the easier it will be for patients to find independent pharmacies near them.
  • Highlighting offered services informs potential and existing patients of all the benefits of filling at your pharmacy.
  • 90% of consumers research online before visiting a business. Being a participating pharmacy helps you get noticed and found.

How long will it take to become a Participating Pharmacy?

  • The entire process takes about 15 minutes.

How do I add my pharmacy if it’s not listed in the search results?

Pharmacies that do not see their location listed in the results should complete the following steps:

  1. Navigate to
  2. Select the Pharmacies tab.
  3. Enter the address in the Claim Your Independent Pharmacy section.
  4. Select Find My Pharmacy.
  5. Select the Find My Pharmacy button again in the Don’t See Your Pharmacy? box.
  6. Follow the prompts.
Note: You will need to enter your NPI and NCPDP to complete this portion.

How do I change my pharmacy name?

  1. Sign in to the Pharmacy Finder site using your credentials.
  2. Select Edit Pharmacy on the Pharmacy Manager page.
  3. Change the display name, address, and phone number as needed.

How do I add/delete admins?

  1. Select Edit PublicProfile on the Pharmacy Manager page.
  2. Select Add/Edit Users at the bottom of the page.

How do I use reviews?

  • Engage with patients by responding to reviews. The right response to a critical situation has the power to improve the patient’s impression of his/her overall experience.
  • Flag abusive/inappropriate content and our RxLocal team will investigate.

My pharmacy is listed in the results twice. How do I remove one of the listings?

  1. Sign in to the Pharmacy Finder site using your credentials.
  2. Select Edit Pharmacy on the Pharmacy Manager page.
  3. Select the checkbox next to the Mark Pharmacy as Closed option.
Have other questions? Send us a message or contact our RxLocal team directly at 888.994.4694!